Privacy Policy

Effective date: 13 June 2026

This Privacy Policy explains how Ultimate Golf Performance Pty Ltd trading as Ultimate Golf Education ("UGE", "we", "us" or "our") handles personal information across learn.ultimategolfeducation.com, Ultimate Golf Education courses, workshops, subscriptions, memberships, digital resources, mailing lists, enquiries, support and ForceMap-related products and services.

1. Who we are

UGE is an Australian business delivering golf education, online learning, in-person workshops, memberships, subscriptions and software-related services including ForceMap by Ultimate Golf Education. Privacy requests can be sent through the Contact page or to info@ultimategolfeducation.com.

2. Information we collect

We collect information reasonably needed to provide our education, website, membership, subscription, workshop, product and support services.

• Contact details such as name, email address, phone number, country, organisation or coaching studio.
• Account, enrolment, membership, subscription and course progress details.
• Workshop bookings, attendance records, dietary/accessibility notes where supplied, and event communications.
• Billing, purchase, invoice, refund and subscription status information handled with payment and platform providers.
• Messages, enquiries, feedback, testimonials, survey responses and support requests.
• ForceMap interest, licence, download, device, diagnostic or support details if you enquire about or use ForceMap.
• Website, email and analytics information such as pages visited, forms submitted, device/browser data, cookies and marketing preferences.

3. Performance, student and ForceMap data

UGE does not need sensitive health information to deliver ordinary learning content. If you send us swing videos, training notes, ForceMap outputs, screenshots, player/client records or similar material for support, review or education, you confirm you have the right permissions and consents to share that material with us.

4. How we use information

• To provide online learning, memberships, subscriptions, workshops, digital resources and customer support.
• To process registrations, bookings, payments, renewals, cancellations, invoices and refund requests.
• To respond to enquiries and legal, privacy, billing or technical support requests.
• To administer ForceMap enquiries, software licences, product updates, diagnostics and support where relevant.
• To send service messages, education updates and marketing where permitted.
• To improve our websites, courses, products, user experience, security and business operations.

5. Payments, subscriptions and refunds

Payments are handled through third-party payment and platform providers. We keep records needed for billing, accounting, access control, renewals, cancellations, refunds, chargebacks, tax and dispute handling. Refund outcomes are assessed under the applicable terms and Australian Consumer Law rights where they apply.

6. Sharing information

We may share information with service providers who help us operate the business, including website hosting, email marketing, learning platforms, payment processing, event systems, analytics, cloud storage, licensing systems, support tools, professional advisers and legal/regulatory authorities where required.

7. Overseas providers

Some providers may process or store information outside Australia. Where practical, we use reputable providers and appropriate contractual, technical or organisational safeguards.

8. Security and retention

We use reasonable safeguards to protect personal information. No online service is completely secure. We keep information for as long as needed for the purposes above, including legal, accounting, tax, support, subscription, licence and dispute-record requirements, then delete or de-identify it where practical.

9. Marketing preferences

You can unsubscribe from marketing emails using the unsubscribe link in the email. We may still send transactional, account, workshop, billing, safety, legal or service messages.

10. Access, correction and complaints

You can ask to access or correct your personal information, withdraw consent where applicable, or raise a privacy complaint through the Contact page or by emailing info@ultimategolfeducation.com. We may need to verify your identity before acting on a request.

11. Children

Our services are primarily for adults and professionals. If a parent, guardian, school, academy or coach provides information about a minor, they are responsible for having the authority and consent required to do so.

12. Changes

We may update this policy from time to time. The latest version on this website applies from the effective date shown above.